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VAT and Delivery FAQ
Am I eligible for VAT exemption?
As per HMRC wording, “people with a disability, chronic or terminal illness” can be VAT exempt.
Can I claim VAT exemption on behalf of someone else?
Yes if they are eligible for VAT exemption. Please note the items must be for the own ‘personal and domestic use’ of the disabled individual.
What do I need to claim VAT exemption?
We need written confirmation of your name, your address and the nature of your disability and/or chronic or terminal illness.
Do I need a doctor's note to claim VAT relief?
No, a doctor's note is not necessary to claim VAT relief.
Which items are VAT exempt?
All products with a VAT exempt options are available for purchase with VAT exemption. These are items that have been specifically designed to make dressing easier.
I’m from outside the UK- can I claim VAT relief?
All orders outside of the UK are automatically zero rated, meaning you won’t need to apply for VAT relief.