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VAT and Delivery FAQ

Am I eligible for VAT exemption?

As per HMRC wording, โ€œpeople with a disability, chronic or terminal illnessโ€ can be VAT exempt.

Can I claim VAT exemption on behalf of someone else?

Yes if they are eligible for VAT exemption. Please note the items must be for the own โ€˜personal and domestic useโ€™ of the disabled individual.

What do I need to claim VAT exemption?

We need written confirmation of your name, your address and the nature of your disability and/or chronic or terminal illness.

Do I need a doctor's note to claim VAT relief?ย ย 

No, a doctor's note is not necessary to claim VAT relief.

How do I claim VAT exemption?
Which items are VAT exempt?

All products with a VAT exempt options are available for purchase with VAT exemption. These are items that have been specifically designed to make dressing easier.

Iโ€™m from outside the UK- can I claim VAT relief?

All orders outside of the UK are automatically zero rated, meaning you wonโ€™t need to apply for VAT relief.