Refund policy

Return Options

Occasionally, the item you order isn’t quite right. We have therefore made it really easy for you to exchange or return your orders to us. Details are as follows.

Exchanging Orders

1.) Within the parcel you received your order will be a 'Returns Authorisation Form', simply complete this form and send back with the item being returned.

2.) In the ‘New Item(s) for Exchange’ section, please list the items you would like instead or leave blank if you just want to return an item without exchange. The product being exchanged does not need to be the same item or for the same amount as the item being returned.

3.) If the amount of the item being returned varies in monies to the exchanged goods, the difference will be credited/debited from you via your original payment method. You will only hear from us if there is a problem.

4.) You will not incur any postage costs on items delivered back out to you on an exchange.

5.) Please follow the next steps to return the order.

Returning Orders

1.) All or part of your orders can be returned to us within 14 days of purchase and we will refund the value of the goods returned if you do not want to exchange the order.

2.) Returns on all purchases are free of charge (UK mainland only).

3.) Just fill in the 'Returns Authorisation Form' sent out with your order and put it in the same parcel you received the order in. This parcel is re-sealable so no need to buy another one!

4.) Please ensure you return the garment as you received it with its original tags, failure to do so may result in the return being declined.

5.) Simply use the free returns label originally enclosed to send items back via your local Post Office.

Please return items to: Iden Farm Cottages, Heath Road, Boughton Monchelsea, Maidstone, Kent, ME17 4JE.

6.) Please ensure that if you are returning something to us, you take reasonable care of it when it's with you and always ask for a 'Proof of Posting' certificate from the post office when posting items to us. We cannot be held responsible for goods that get lost in transit (your statutory rights are not affected). We recommend you keep your proof of posting safe, just in case.

7.) Kindly note gift items being returned still have to be refunded to the original purchaser.

Faulty Goods

In the rare event that items bought from The Able Label are faulty, firstly accept our apologies and secondly contact our Customer Services team on 01622 828 994 as they will answer any queries you may have. Please note that faulty items cannot be accepted back after 4 months from date of purchase.

Changing or Cancelling your Order

Changed your mind? No problem. The ‘Distance Selling Regulations' protects people who buy online and want to cancel their orders. You have 7 working days from the day after the day you received the goods to cancel orders without giving a reason. Should you wish to cancel your order, please call 01622 828 994. Please note on orders already processed in our warehouse or dispatched, we will not be able to action the refund until we receive the parcel back.